Brent Allan - the Small Biz Marketing Wiz Rotating Header Image

“How Much Marketing Do I Need To Do?”

screaming-lady-smallerPeople start a business for a variety of reasons. But ultimately, they tend to get involved in a business due to a passion or belief in something. And most of the time, they have absolutely no idea where to begin with marketing.

They often let their marketing depend on how much money they feel comfortable risking, believing that for the most part it will not pay off, but hoping beyond hope that they will stumble upon the one magic bullet that rockets their business to success.

Well, I am sorry to say, there is no magic bullet, and this type of thinking is one of the leading causes of business failure.

So, in an attempt to offer some guidance, I shall present to you the marketing formula. It is a simple mathematical formula that can shed some light onto how much marketing you should be doing in your business.

For this demonstration, I am going to use a hypothetical widget company. I am going to use generic, round numbers for ease of demonstrating this formula. Your results will be different.

Please keep in mind that I am simplifying everything here for ease of understanding. There is really so much to this question that a simple blog post, or even a whole series, can only scratch the surface.

First off, it is important to know your numbers. If you are starting from nothing, then you may have to do some guesswork, and some trial and error, before you can fully apply this formula.

To begin with, you need to determine what your overall costs are. Different businesses will have different costs. But let’s assume you know your costs, and determine that your widget business has to make a gross income of $120,000 a year in order for you to meet your financial obligations and support your chosen lifestyle.

Furthermore, you know that your average sales transaction for your widgets has a gross profit of $240. So, in order to make $120,000, your business has to make 500 sales per year. 500 x $240 = $120,000

This is kind of where the line separating marketing and sales gets a little blurred. Let’s say you know that each presentation has a closing percentage of 10%. Such a presentation could take the form of a live demo, a webinar, or even a well-crafted direct response letter. In any case, you average one sale for every ten such demonstrations you give. So, in order to get 500 sales, you have to give 5,000 presentations in a year. 10% of 5,000 = 500

Let’s say that you also have determined that out of your marketing and advertising initiatives, you get an average of a 4% response rate. (Please note that this is making a broad assumption that the widget company is properly tracking the response to marketing and that they know the average cost of acquiring a lead, which was built into determining the gross profit on each sale.)

So, if you get a 4% response of people who see the marketing that allow a presentation, that means you have to actually market to 125,000 people, which breaks down to around 10,417 people per month.

So, the overall equation looks like this-

Income Goal / Average Sale = Number of Sales Needed

Number of Sales Needed x Closing Percentage = Number of Leads Needed

Number of Leads Needed x Response Percentage = Amount of Marketing Needed

If you do the math and think “Holy cow! I can’t afford to market to 10,000 people per month!” then you have to make some changes. Here are a few things you can do.

Increase your response rate to your marketing.

If you start getting more people letting you present to them, you will then be able to make more sales. You can increase this by improving your copywriting, come up with a stronger offer to entice people, or trying new markets.

Increase your closing ratio.

You don’t have to do more presentations if you get better results from the ones you do. Maybe get some sales training, hire a professional presenter, or be more aggressive with asking for the sale and following up.

Increase the amount of each transaction.

If you start making more with each sale, you will have to do fewer presentations to get the same results. You can improve this by upselling, cross-promoting, or even just raising your prices.

This formula will not solve your problems, but it gives you a foundation to work from. Numbers don’t lie, and if you don’t know where you stand in regards to this equation, you probably will never be successful.

If this all seems overwhelming, don’t panic. This is the very thing that I help people with. Shoot me an e-mail and set up an appointment. The first one is always free, so I can see if I am a good fit for you.

After that, I can help you. You may balk at the thought of paying me $500 to solve a problem, but if I am able to help you generate 100 more leads each month which result in an extra $2400 in business, then suddenly it sounds like a no-brainer.

And I offer a money-back guarantee. So really, what do you have to lose?

The Empire Strikes Back

or

How Microsoft Refuses to Retreat

Google seems to be gunning for world domination. Everyone knows it, and the path to world domination runs right through the office of Bill Gates. If Google wants to be king, they have to take down the current king, which is Microsoft.

In a recent article on Mashable, it spoke about how Facebook and Microsoft are teaming up to create Docs.com, an online system that allows users to share Microsoft Office documents with others. Sound familiar?

This seems to be a smart move. Although Office is still the standard when it comes to word processing and other business tasks, Google docs was certainly starting to threaten. For Microsoft to act now before Google docs got too widespread means it has a chance to preserve the supremacy of Microsoft. At least for now.

What does all of this mean for the future, and for you, the small business owner? I have absolutely no idea. I just found it a fascinating article and felt it was worth sharing.

Actually, I take that back. The article kinda sucks, and really only gives a small amount of information. But I found the topic to be fascinating enough to share.

But don’t take my word for it. Go read it yourself.

Take Action and Get Results (Video)

A Mildly Amusing Occurence

This started as a post about something else, but kind of went its own way. Blogs do that sometimes. I will post again about what I had planned to write about later.

Do you know what the difference is between a dwarf and a midget? No, this isn’t a joke, there is an actual difference.

A midget is small, but proportionately so, whereas a dwarf has what would be considered a “normal” sized head and torso, but smaller arms and legs.

What does that have anything to do with my blog? Not much, except that today I met a dwarf with a mohawk. He was very friendly, and seemed to be having an excellent day. He was talking about pasta and Texas Toast. He doesn’t have a high-paying job (cashier at a local retail store) and probably has to work hard to make ends meet. But he wasn’t whining about the economy. He wasn’t talking my ear off about his woes and troubles. He was sitting there with a cool mohawk and talking about how awesome Texas Toast is.

Life teaches you lessons in bizarre ways sometimes. I love it.

Twitter User or Just a Twit?

Hmmmm . . . seems like I am posting a lot about Twitter these days. Deal with it. It’s my blog, and I’ll post about Canadian rodeos if I darn well please. (Incidentally, did you know that rodeos are big in Canada? Neither did I. But in Calgary, the arena is called the Saddledome, and they have a huge rodeo there. Who knew?)

Anyway, a recent article in the Los Angeles Times really got me thinking. The article defined a “True Twitter User” as someone who has 10+ followers, is following 10+ people, and has done a status update 10+ times. Personally, I wouldn’t consider someone who only meets those minimum criteria to be a true user, but hey, it wasn’t my article. If that’s how they want to define it, they are allowed.

What most shocked me was that, of the 19 million registered Twitter accounts, only 21% qualified under those criteria. Furthermore, they found that 74% have less than 10 followers, and 17% have no followers.

What this means is that, even though the whole Internet is buzzing about Twitter, we are still in the phase of early adopters. Micro-blogging (and blogging in general) has not caught on as rapidly as other forms of social media.

What does this mean to you?

Well, unless your target audience is tech-heads and social media fanatics, then investing a crapload of time in social media marketing may not be the best option for your business.

Don’t get on the bandwagon unless it is going to where you want to go, and carrying the people you want to communicate with.

There are a lot of products and coaches out there teaching Social Media. And I am a believer in Social Media. But make sure that, if you hire a consultant, he or she customizes the program to your needs, not giving you a cookie-cutter solution that everyone is presented with.

For the record, I offer such customized solutions. Just sayin’.

Source: LA Times blog


Being a Referral Magnet - Part 2

The Referral Formula

Last week I discussed an important concept for getting people to talk about you and refer their friends to you without you having to ask. You can read that post here if you didn’t catch it last week.

Today I want to talk about what is necessary in order to be successful at proactively soliciting referrals. There is definitely a formula for accomplishing this, but that formula is akin to a gourmet recipe. All of the ingredients must be present in the proper amounts, and if one thing is off, the result could be unpleasant. So what are the ingredients?

If you have been to many networking groups or read any networking books, you are familiar with the concept of Know, Like, and Trust. I became familiar with the concept from Bob Burg’s amazing book, “Endless Referrals.” (Side note: If you have not read that book, you should. Follow the link there and go buy it on Amazon. That is not an affiliate link and I gain nothing from you purchasing the book, but I just think every business professional should read it.) I am not sure if the concept is original to Bob or came before, as it has made the rounds among the business networking world.

Basically, the concept goes like this -

“All things being equal, people will choose to do business with those they know, like, and trust.”

Sounds pretty simple and straightforward, right? But what do those terms really mean? And why do they all have to be present in order for referrals to happen?

Know

OK, this one is pretty self-explanatory. It is step one of the formula. If I am going to do business with a company, or refer business to them, I need to know who they are and what they do. Knowing is simply being aware that a company exists and what products or services they offer.

Although this step seems like it may take care of itself, the truth is that making sure people know you takes some work. Someone may know your company, but they may not be familiar with all of the products you offer. You may be an insurance agent who handles the policies on clients’ cars and homes. But if the clients don’t know that you also offer liability protection for businesses, they may seek another agent for such a thing.

Even I have been guilty of screwing this up before. I had a very loyal client who ended up doing business with one of my competitors for a different service. When I asked him if I had done something wrong and why he had not done business with me for that need, he told me he didn’t even realize I offered that service. In a case like that, the only one I have to blame is myself. I had not done a good job of effectively communicating all that I could offer.

So, once again, Knowing is simply being aware that a company exists and what products or services they offer.

Like

The next ingredient in this formula is Like. If someone doesn’t like you or your company for whatever reason, they are probably not going to do business with you. I would say that this is the easiest of the steps in the formula. Really, all you have to do is treat people well and be friendly. People will tend to automatically like you unless you give them a reason not to.

Of course, you need to treat people right all the time, not just at networking events or when you are trying to form these referral relationships. Because if in your normal course of business you happen to do something that someone does not like, they will tell people. Thus, if someone does not like you and does not want to do business with you, it may not be because of anything you did to that person, or even anything you had done recently. But poor reviews travel far, and a person may have heard a story about your business, and thus they automatically do NOT like you, in which case you have an uphill battle to win that person over. Yes, it is possible to change that person’s opinion, if they are willing to give you that chance. But you are just better off treating everyone like royalty.

Liking comes from having people being predisposed to do business with you because it seems like it would be a pleasant experience.

Trust

This one is the biggie. In the entire referral formula, this is the ingredient that is usually lacking. Now, this just isn’t regular trust. There are several people that I have known for years through various business endeavors. I like them and enjoy spending time with them. And yes, I trust them in that I believe they are ethical in the ways that they do business and do not go around kicking puppies in their free time.

However, I don’t trust them with my most valuable of business assets - my reputation. When you refer someone to a business colleague, you are entrusting that colleague with your credibility and reputation. If they screw up, it reflects poorly on you.

It may just be that I have never done business with the person, and so I don’t know enough about how they do business to trust them with my rep. Or they may just have a different philosophy in the way they believe business should be run. I don’t think poorly of someone because they have different thoughts on how business should be done, but if they are very different from my own philosophies, I cannot trust that person in the way that is required for this formula.

For the sake of this formula, Trust can be defined as the responsibility imposed on a person in whom confidence is placed. If people are not willing to give you that responsibility and do not have that confidence in your business, you will not get the business.

So that is the formula. They have to know, like, and trust you in order to do business with, or even more importantly, refer business to you. If any of those elements is missing, you will not get the business. It doesn’t matter how nicely you ask for referrals. Chances are, the person will smile politely and tell you they will keep you in mind, but you will never get a referral from that person. (How many of you have experienced that?)

It is your responsibility to cultivate those elements of the formula, and if you are successful, you will truly be a referral magnet.

Being a Referral Magnet - Part 1

Let’s Give Em Something to Talk About . . .

One common complaint I often hear is that people ask for referrals but rarely receive them. Is this how you feel?

One of the first keys to being flooded with referrals is to not have to ask for them. People will be enthusiastic sales people for you if you are really worth that enthusiasm.

Why aren’t people talking about you?
For starters, you have to ask yourself a very harsh and humbling question. “Is your business even worth talking about?”

Consider this scenario. Let’s say you and your family go to the new Mexican restaurant “El Chupacabra.” You go for dinner, and the food is good, the waiter was on top of things, and it was an overall pleasant experience.

Do you immediately go tell all of your friends about it? Of course not, unless they specifically ask. Because all of those things are assumed to be present. You automatically assume that a restaurant will have good food and excellent service.

But imagine if the waiter brought a rose to each lady at your table, and they had a mariachi band play your favorite songs, and when they brought you your check they took your car keys and pulled your car up to the door for you? Such amazing service is out of the ordinary, and then you may be inclined to spread the word about the restaurant.

In today’s highly competitive business environment, having a good product and offering good customer service is no longer a differentiating factor. That is considered the cost of entry into the business world, and you are only conspicuous if you do not provide both good service and a good product. They will definitely tell their friends about your business if they have a bad experience, which obviously is not the type of “word-of-mouth” we want.

Are you offering a level of service that is way beyond what people expect? If not, people probably won’t talk about you. And if they don’t tell their friends about you, their friends are far less likely to become your customer.

So what is the takeaway to this post?

Be remarkable in a way that makes people want to talk about your product or company. Be the juicy gossip they can’t wait to share with their co-workers when they get into the office on Monday.

Now, it is possible to ask for referrals, and receive them. I will address that formula in another post next week.

No, I Will Not Sleep With You

sexynshy

Warning: The following post is a rant about human behaviour. You may be offended. Deal with it.

I use Twitter. I like Twitter. I dislike many Twitter users, and here is why.

When I follow someone, I often get a direct message (DM) automatically sent to me. It will often say something like “Thanks for following me, I look forward to connecting!” It is a nice sentiment, even though I know it was auto-generated.

Sometimes they will say “Thx for the follow. Want to be rich without working? Check out my website at www.AnotherLameMLM.com.”

Or, they will try to directly sell me one of their services.

Listen, I just met you. I do not want to become your business partner. Trying to close a sale right away is like meeting me for the first time in a bar and asking me to go to bed with you.

I recently went into some more thoughtful and less snarky detail about this in a post entitled “Green Slime Networking.”

So that’s it. Take me to dinner first, wine and dine me. Maybe then we can consumate the relationship. I love meeting new people and developing relationships. I am, of course, speaking in Twitter terms here. I am not inviting you all to actually try to pick me up and have relations with me. My wife may get annoyed if that happened.

How to Bribe People to Give You Money

Recently, a local department store sent me a coupon for $10 off a purchase of $10 or more. Now, this is not a store that I shop at regularly. I think at one time I may have had a credit card with them. Or maybe they just sent the coupon based on demographics to everyone in the neighborhood. How they knew who I was is unimportant.

The important thing is that I thought to myself “Sweet! $10 of merchandise for free. I can swing by on my way someplace and see what there is to see.” My intention was to go and maybe pick up a few pairs of socks. I planned to spend maybe a dollar or two, depending on what I chose and what the total came to after sales tax.

So, I walk into the store and head to the menswear department. My eye immediately spies a tie that is a color I have been searching for without success for a very long time. And it was on sale, where you got a tie half-off when you bought one at full price. So, I chose another tie as well. Plus, I found a nice tie for a ridiculously low price in the clearance section. (I was so convinced the $2.98 price tag was a mistake that I took it to the customer service desk. Sure enough, it was a $30 tie marked down to $2.98.)

After the dust had cleared, my bill came to about $40 AFTER the $10 discount was applied.

This store definitely did it right. They made me an irresistible offer to get me in the door. All it stood to cost them, in the worst case scenario, was a $10 item (which probably carried an actual cost for them of about $4.) But now that I have seen the merchandise they have, where do you think I may shop next time I need a new tie?

Plus, they ended up getting me to spend $40 above what I went in planning to spend. The profit they made on that more than wiped out the loss for the $10 discount. So right off the bat, the made profit off me that they normally would not have.

This whole situation is a classic example of making a sale to get a customer. They recognized that the potential lifetime value of me as a customer far outweighed the risk of $10 in retail merchandise. Their offer got me in the store with the intention to make a purchase. They had instantly converted me into a customer, and now have hopes to make more sales with me in the future.

Most businesses do that backwards. They get a customer in order to make a sale. Then, after the sale, they move on to win the next customer, and hope the last one may come back for another transaction some time in the future.

If your business is faltering in this economy, this may be something to look at. If you find yourself believing that you can make more sales if only you can get enough people to check out your product or service, then make an offer that will be irresistible. This type of ethical bribery is the basis for many highly successful business models. Give it a try.

How to Create Customers for Life

I dislike having to compete on price. I don’t want to keep my clients based on how thin I can cut my profits. And I also don’t want to be the “discount consultant.”

Over the years, I have learned how to transcend price. I have discovered the secrets of building loyalty and trust from my clients, and now I want to share it with all of you. (At least those of you in the Chicagoland/Southern Wisconsin area.)

Please join me on March 3 at the University Center of Lake County for a free seminar on “Creating Customers for Life.” I will tip my original FAST system for getting more referrals for your business and becoming the “go-to business” for the people you know so that you won’t have to worry about losing your clients to a competitor.

I will cover topics like:

  • The top reasons why businesses lose customers.
  • Easy strategies for making sure your clients know what you can offer them.
  • The biggest reason why requests for referrals fail.
  • How to stand out from all of your competitors.
  • And lots more.

I can’t show you everything I know in one hour, but I will be sharing some rock-solid information and some of the key tools I have used to grow my business.

And want to know the best part? Waaait for it . . .

I am giving it all away. Like, for free.

That’s right. There is no charge for the event. But I will happily accept gifts of sour candies.

Be aware, however, that the room only holds 40 people, so you have to pre-register. And I’ll let you in on a little secret. Nearly half of those spots are already filled. So, best not to wait.

OK, so here is the nitty-gritty. Time, location, etc.

When: Wednesday March 3, 2010

Sign in is at 1:30 PM, and the presentation starts promptly at 2:00. It will go about an hour.

Where: University Center of Lake County. The address of which would be: 1200 University Center Dr., Grayslake, IL 60031.

Who: Me, and possibly you. Depends if you give a rodent’s hindquarters about creating long-lasting relationships and loyalty with those you do business with. If you don’t care, then this will probably be a waste of time for you.

How: I assume you will drive there. I know I am.

Why: Haven’t you been listening? Go back and read it all again if you still don’t know.

Sadly, I have to ask one more favor of you. I have to make you undertake the rigorous task of clicking a link to another page to register. But I believe in you. You can do this!

Here is the link: www.SuccessSeminarSeries.com

Go for it. You can do it. Do it right now before it slips your mind because you are thinking about how it is the final season of LOST. (Love that smoke monster!)

If you wait, it might fill up before you can get in. And I will not let anyone in who hasn’t pre-registered. And 40 people isn’t a lot. As of me writing this, 18 of those seats are already accounted for. Yep, people with the “inside track” have already claimed nearly half the seats. (The “inside track” being that they have seen me in person at an event and I have said “Hey, you should check out this seminar I am hosting.”) And, as much as I hate to say it, if you miss out because it filled up, you might cry. And I hate to see businesspeople cry. (Except the utility companies. And the banks. I would love to make them cry.)

OK, I am going to stop writing now, so you won’t be distracted and tempted to scroll down and keep reading. Here is that link again.

Go now!!