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Lemonade Stand Marketing

Summertime is here. And several times a week I will see kids (and sometimes their parents) holding signs up at the road that they have lemonade on sale for 25 cents.

Now, even if I was dying for some lemonade at that point, I would have to turn my car around, go find the stand, get out on a hot day, for lemonade that could be questionable quality. Doesn’t really seem appealing, so I drive on.

But what if they did something to truly make themselves stand out? What if their sign said “Best Lemonade in the State. Curbside Service. Satisfyingly Refreshing, or Your Money back!”?

Now that might intrigue me enough to pull over. Best lemonade in the state, and they will bring it to my car window? That could be worth checking out. It certainly would make them stand out. And really, who is going to ask for a refund and make some kid cry over a quarter?

There are parallels to be drawn here that can be applied to real life. So many businesses market by putting out ads (the equivalent of the lemonade sign) and hope someone is going to come do business with them.

Their ad has no compelling reason to draw them in. They just want people to see the ad and be magically transformed into a customer yearning for their product.

Ain’t gonna happen, folks.

Are you just running a lemonade stand instead of a business?

Your Man Should Smell Like This Man, and Also Use Social Media Like This Man

First off, let me just say “Holy crud!” Over a month since I posted. Yes, I have been very, super, uber, mega-busy, but that is still no excuse. So, I apologize to you, my loyal readers who shower me with rose petals and fan me with palm fronds when I walk by.

OK, now for the purpose of this post. Many people have seen the Old Spice commercials featuring Isaiah Mustafa, the dark, shirtless man who does amazing things.

In the wake of the most recent of these commercials (you can view it here), social media has been abuzz about it. So, in a pure stroke of genius, Old Spice has produced individual, personalized videos that address some of the comments and questions that have come about in response to their commercials.

In these videos, Mr. Mustafa continues his amazing manliness as he addresses questions, concerns, and requests.

This, my friends, is the true spirit of social media.

Old Spice could have auto-tweeted some lame form responses, or sent out calls to “like” their fan pages and follow them on this or that social media platform. Instead, they utilized what is arguably still the most popular social media platform (Youtube) to engage people individually.

Such engagement is the true strength of social media, and how it can be utilized for truly remarkable results.

By responding to high-profile users such as Perez Hilton, Ellen Degeneres, and Alyssa Milano, Old Spice has essentially guaranteed that the word will spread and they will get plenty of views for their videos. Essentially, they are getting viewers to take their own time to log onto the Internet to view several commercials. And I don’t mean just a few. In the first 24 hours of Old Spice posting the video response to Alyssa Milano, the video has had over 77,000 views. And they continue to crank them out.

To see them, just do a search for Old Spice on Youtube. But, to get you started, here is one of my favorites of the ones I have seen.

How You Have Been Brainwashed

We’ve all heard it before.

“I went with your competitor because they were cheaper.”

It gets into your head. You start to figure out ways to lower your prices. You cut your profits to the barest minimum to try to win business, and then someone comes out with a loss leader, where they lose money on the deal just to get the customer.

What’s a business supposed to do?

For starters, you need to change your thinking. People have been brainwashed to think that consumers only look for the lowest price. Although that may occasionally be true, it is often not the case.

Furthermore, those are not the kind of clients you want. If you get their business based solely on price, then they will have no loyalty to you and will leave you for a lower price somewhere else.

The key to success is to go for those clients who will pay you a premium price for the value you offer, and will be loyal.

Every business pays a price to acquire a customer. Most small business do not know what that cost is. That is a discussion for another time.

However, once the customer is yours, you can hold on to them and get more business from them at little cost or effort, as long as you provide value and a positive experience.

Thus, by providing value to your clients and providing a good experience, you can greatly increase the lifetime value of that customer. That is the mindset you must have to win at this game.

After the sale, you have to follow up with your clients. Let them know that they are important to you. Give them extra value that they didn’t expect, such as information on how best to maintain the product they bought, or other ways to use it, or something else. The key is that it has to be a gift, not some sales pitch for another product or service.

Once a consumer gives you their business, all you have to do is overdeliver, and they will do more business with you, tell their friends, and you won’t have to worry about being the “low-cost leader.”

Devil On My Shoulder

You may have noticed I haven’t posted in awhile. My schedule has been insanely busy, and I have been doing a lot of traveling. Deal with it.

The other day, I had an interesting experience. When you read it, you may think it is trivial. But for me, it was profound. It almost felt like one of those scenes in a cartoon where there is a little devil on your shoulder, and a tiny angel on the other, with each trying to influence you.

I went through the drive-thru of a fast food place, and the guy at the window gave me 80 cents in change, when I was only supposed to get 20 cents.

My first thought was “Sweet. Bonus money. Your mistake, dude.”

My second thought was “Umm . . . this is kind of like stealing.”

Third thought, “Hey, it was their mistake. They pay. Besides, it’s only 60 cents.”

Ultimately, I realized that if I kept the money, I would be basically selling out my morals for 60 cents.

Some of you may be thinking “Psh. I wouldn’t sell out for 60 cents.”

What if it was 60 dollars?

Or 600 dollars?

The bottom line is this. To be a great business person, you need to decide RIGHT NOW that you will not compromise your morals for any amount. By deciding now, before you are in a situation like I was in, then you don’t have to make a decision. You just need to act upon a decision you already made.

I had made that decision before. So those thought processes I told you about went by in about .012 seconds. I just had to remember that I had already decided to always behave according to my ethical beliefs.

Yes, I gave the 60 cents back.

Social (Media) Security

or “Oops, They Did It Again.”

Ah, you silly, tricksy Facebook. Messing with privacy features again, and now look what happened?

Apparently, earlier this morning, there was a glitch during one of Facebook’s updates which allowed users to exploit a loophole and read the private chats of their friends. You can read the article on Forbes.com.

Even cooler, here is a video of the bug in action.

I do believe that social media can be a great tool for business, but this just proves that it is not a good idea to go around friending and fanning and liking everybody in the universe.

It’s also important to keep in mind that the Internet is growing less and less secure all the time. This snafu with Facebook proves that point with stark clarity.

If you absolutely must discuss sensitive information over the Internet, I recommend using an actual chat client, rather than something that happens to have chat added on as an additional feature. I myself use Skype, which has had questions about their security, but I am unaware of any actual security breakdowns as we have seen with Facebook. Plus, it supports video conferencing, which I feel adds a bit of a personal touch to the interaction.

The bottom line, however, is that if the information truly is very private, like bank account numbers, information that is regulated by things like HIPAA, or anything that really should not be available to anyone else, then DON’T USE THE INTERNET!! It isn’t secure. Don’t even use e-mail. Such things should happen live or at the very least over the phone.

“How Much Marketing Do I Need To Do?”

screaming-lady-smallerPeople start a business for a variety of reasons. But ultimately, they tend to get involved in a business due to a passion or belief in something. And most of the time, they have absolutely no idea where to begin with marketing.

They often let their marketing depend on how much money they feel comfortable risking, believing that for the most part it will not pay off, but hoping beyond hope that they will stumble upon the one magic bullet that rockets their business to success.

Well, I am sorry to say, there is no magic bullet, and this type of thinking is one of the leading causes of business failure.

So, in an attempt to offer some guidance, I shall present to you the marketing formula. It is a simple mathematical formula that can shed some light onto how much marketing you should be doing in your business.

For this demonstration, I am going to use a hypothetical widget company. I am going to use generic, round numbers for ease of demonstrating this formula. Your results will be different.

Please keep in mind that I am simplifying everything here for ease of understanding. There is really so much to this question that a simple blog post, or even a whole series, can only scratch the surface.

First off, it is important to know your numbers. If you are starting from nothing, then you may have to do some guesswork, and some trial and error, before you can fully apply this formula.

To begin with, you need to determine what your overall costs are. Different businesses will have different costs. But let’s assume you know your costs, and determine that your widget business has to make a gross income of $120,000 a year in order for you to meet your financial obligations and support your chosen lifestyle.

Furthermore, you know that your average sales transaction for your widgets has a gross profit of $240. So, in order to make $120,000, your business has to make 500 sales per year. 500 x $240 = $120,000

This is kind of where the line separating marketing and sales gets a little blurred. Let’s say you know that each presentation has a closing percentage of 10%. Such a presentation could take the form of a live demo, a webinar, or even a well-crafted direct response letter. In any case, you average one sale for every ten such demonstrations you give. So, in order to get 500 sales, you have to give 5,000 presentations in a year. 10% of 5,000 = 500

Let’s say that you also have determined that out of your marketing and advertising initiatives, you get an average of a 4% response rate. (Please note that this is making a broad assumption that the widget company is properly tracking the response to marketing and that they know the average cost of acquiring a lead, which was built into determining the gross profit on each sale.)

So, if you get a 4% response of people who see the marketing that allow a presentation, that means you have to actually market to 125,000 people, which breaks down to around 10,417 people per month.

So, the overall equation looks like this-

Income Goal / Average Sale = Number of Sales Needed

Number of Sales Needed x Closing Percentage = Number of Leads Needed

Number of Leads Needed x Response Percentage = Amount of Marketing Needed

If you do the math and think “Holy cow! I can’t afford to market to 10,000 people per month!” then you have to make some changes. Here are a few things you can do.

Increase your response rate to your marketing.

If you start getting more people letting you present to them, you will then be able to make more sales. You can increase this by improving your copywriting, come up with a stronger offer to entice people, or trying new markets.

Increase your closing ratio.

You don’t have to do more presentations if you get better results from the ones you do. Maybe get some sales training, hire a professional presenter, or be more aggressive with asking for the sale and following up.

Increase the amount of each transaction.

If you start making more with each sale, you will have to do fewer presentations to get the same results. You can improve this by upselling, cross-promoting, or even just raising your prices.

This formula will not solve your problems, but it gives you a foundation to work from. Numbers don’t lie, and if you don’t know where you stand in regards to this equation, you probably will never be successful.

If this all seems overwhelming, don’t panic. This is the very thing that I help people with. Shoot me an e-mail and set up an appointment. The first one is always free, so I can see if I am a good fit for you.

After that, I can help you. You may balk at the thought of paying me $500 to solve a problem, but if I am able to help you generate 100 more leads each month which result in an extra $2400 in business, then suddenly it sounds like a no-brainer.

And I offer a money-back guarantee. So really, what do you have to lose?

The Empire Strikes Back

or

How Microsoft Refuses to Retreat

Google seems to be gunning for world domination. Everyone knows it, and the path to world domination runs right through the office of Bill Gates. If Google wants to be king, they have to take down the current king, which is Microsoft.

In a recent article on Mashable, it spoke about how Facebook and Microsoft are teaming up to create Docs.com, an online system that allows users to share Microsoft Office documents with others. Sound familiar?

This seems to be a smart move. Although Office is still the standard when it comes to word processing and other business tasks, Google docs was certainly starting to threaten. For Microsoft to act now before Google docs got too widespread means it has a chance to preserve the supremacy of Microsoft. At least for now.

What does all of this mean for the future, and for you, the small business owner? I have absolutely no idea. I just found it a fascinating article and felt it was worth sharing.

Actually, I take that back. The article kinda sucks, and really only gives a small amount of information. But I found the topic to be fascinating enough to share.

But don’t take my word for it. Go read it yourself.

Take Action and Get Results (Video)

A Mildly Amusing Occurence

This started as a post about something else, but kind of went its own way. Blogs do that sometimes. I will post again about what I had planned to write about later.

Do you know what the difference is between a dwarf and a midget? No, this isn’t a joke, there is an actual difference.

A midget is small, but proportionately so, whereas a dwarf has what would be considered a “normal” sized head and torso, but smaller arms and legs.

What does that have anything to do with my blog? Not much, except that today I met a dwarf with a mohawk. He was very friendly, and seemed to be having an excellent day. He was talking about pasta and Texas Toast. He doesn’t have a high-paying job (cashier at a local retail store) and probably has to work hard to make ends meet. But he wasn’t whining about the economy. He wasn’t talking my ear off about his woes and troubles. He was sitting there with a cool mohawk and talking about how awesome Texas Toast is.

Life teaches you lessons in bizarre ways sometimes. I love it.

Twitter User or Just a Twit?

Hmmmm . . . seems like I am posting a lot about Twitter these days. Deal with it. It’s my blog, and I’ll post about Canadian rodeos if I darn well please. (Incidentally, did you know that rodeos are big in Canada? Neither did I. But in Calgary, the arena is called the Saddledome, and they have a huge rodeo there. Who knew?)

Anyway, a recent article in the Los Angeles Times really got me thinking. The article defined a “True Twitter User” as someone who has 10+ followers, is following 10+ people, and has done a status update 10+ times. Personally, I wouldn’t consider someone who only meets those minimum criteria to be a true user, but hey, it wasn’t my article. If that’s how they want to define it, they are allowed.

What most shocked me was that, of the 19 million registered Twitter accounts, only 21% qualified under those criteria. Furthermore, they found that 74% have less than 10 followers, and 17% have no followers.

What this means is that, even though the whole Internet is buzzing about Twitter, we are still in the phase of early adopters. Micro-blogging (and blogging in general) has not caught on as rapidly as other forms of social media.

What does this mean to you?

Well, unless your target audience is tech-heads and social media fanatics, then investing a crapload of time in social media marketing may not be the best option for your business.

Don’t get on the bandwagon unless it is going to where you want to go, and carrying the people you want to communicate with.

There are a lot of products and coaches out there teaching Social Media. And I am a believer in Social Media. But make sure that, if you hire a consultant, he or she customizes the program to your needs, not giving you a cookie-cutter solution that everyone is presented with.

For the record, I offer such customized solutions. Just sayin’.

Source: LA Times blog